Privacy Policy

Beijing Shenma Matrix Technology Co., Ltd. ('we', 'us', 'Company') takes your privacy protection very seriously. This Privacy Policy details how we collect, use, store, and protect your personal information. We strictly comply with relevant laws and regulations including the Cybersecurity Law, Data Security Law, and Personal Information Protection Law of the People's Republic of China.

We collect the following types of information: (1) Account Information: username, email address, password (encrypted storage); (2) Usage Data: API request logs, IP addresses, access times, usage statistics; (3) Payment Information: collected through third-party payment processors, we do not directly store credit card information; (4) Technical Information: device type, browser information, operating system; (5) Customer Service Records: communications with our support team.

We use collected information for: (1) Providing and maintaining IPFixed API forwarding services; (2) Processing your payments and billing; (3) Improving service quality and user experience; (4) Providing technical support and customer service; (5) Detecting and preventing fraud, abuse, and security threats; (6) Complying with legal and regulatory requirements; (7) Sending important service notifications and updates.

We employ industry-standard security measures to protect your data: (1) All data is stored in secure data centers within China; (2) Static data protection using AES-256 encryption; (3) TLS 1.3 encryption during transmission; (4) Strict access controls and authentication; (5) Regular security audits and vulnerability scans; (6) Data backup and disaster recovery mechanisms.

We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances: (1) With your explicit consent; (2) With authorized third-party service providers (such as payment processors) for necessary information; (3) To comply with laws, court orders, or government requirements; (4) To protect our legitimate interests, user safety, or public interest; (5) During business transfers or mergers, ensuring data protection standards are not compromised.

Under relevant laws and regulations, you have the following rights: (1) Right to know: understand how we process your personal information; (2) Access right: request to view your personal information we hold; (3) Correction right: request correction of inaccurate or incomplete information; (4) Deletion right: request deletion of your personal information under specific circumstances; (5) Restriction right: request limitation of processing your personal information; (6) Data portability right: obtain your data in structured, commonly used formats; (7) Withdrawal right: withdraw previously given consent at any time.

We use cookies and similar technologies to improve user experience: (1) Essential Cookies: ensure website functionality; (2) Functional Cookies: remember your preference settings; (3) Analytics Cookies: understand website usage; (4) Marketing Cookies: provide relevant advertising content. You can manage cookie preferences through browser settings, but disabling certain cookies may affect website functionality.

We retain your personal information only for necessary periods: (1) Account Information: during account existence and 1 year after cancellation; (2) Usage Logs: retained for 6 months for service optimization and security monitoring; (3) Payment Records: retained for 7 years according to tax and accounting requirements; (4) Customer Service Records: retained for 2 years for service improvement; (5) Marketing Data: until you withdraw consent or 2 years (whichever is earlier).

Our services are intended for users aged 18 and above. We do not knowingly collect personal information from minors under 18. If we discover we have collected information from minors, we will immediately delete the relevant data. If you are a guardian of a minor and discover we have collected that minor's information, please contact us immediately.

We commit to storing and processing all user data within China and will not transfer personal information abroad. If cross-border transfers are necessary for technical or business reasons, we will strictly comply with relevant provisions of the Personal Information Protection Law, implement necessary security measures, and obtain your prior consent.

We may update this Privacy Policy from time to time. Significant changes will be communicated through: (1) Prominent notices on our website; (2) Email notifications to your registered email; (3) Pop-up reminders during your next login. Updated policies will take effect 30 days after publication. Continued use of our services indicates acceptance of the updated Privacy Policy.

If you have any questions, comments, or complaints about this Privacy Policy, or need to exercise your data rights, please contact us through: Data Protection Officer Email: privacy@ipfixed.com; Customer Service Email: support@ipfixed.com; Company Address: Beijing, China. We will respond to your request within 15 business days. If you are not satisfied with our response, you have the right to file a complaint with relevant regulatory authorities.